Privacy Policy

1. Scope and controller

Telaruma is a platform to plan, produce, approve, publish and measure social media content. This policy applies to the public website, Telaruma's hosted platform and integrations enabled inside the service.

For privacy questions or data requests, contact us at telaruma.com@gmail.com.

2. Information we may process

• Account and profile information: name, email, role, language and preferences.
• Work content: briefs, scripts, copy, tasks, comments, approvals, files and reports created by users.
• Technical and security information: browser, sessions, audit logs and security events.
• Authorized integration information: social account identifiers, posts, comments, media, metrics and other data needed for the enabled feature.

3. How we use information

• Operate and secure the platform, create accounts and authenticate users.
• Organize content, approval flows, scheduling and reports for authorized teams.
• Connect and maintain integrations expressly authorized by the user.
• Prevent fraud, abuse, unauthorized access and security incidents.
• Provide support, meet legal obligations and improve the service in aggregate form.

4. Social accounts and integrations

Telaruma accesses third-party services only after an authorized person connects the account through the provider's authorization flow. This may include Meta, Facebook and Instagram. We request the minimum permissions necessary for enabled functions, such as publishing, scheduling, content management or metrics.

You can disconnect an integration from the workspace, revoke permission through Meta or the relevant provider, and request deletion by following our data deletion instructions. After disconnection, Telaruma stops collecting new data from that connection.

5. Legal bases and sharing

Where applicable law requires a legal basis, we process data to perform our contract with the customer, based on consent provided in an integration authorization, for legitimate interests in security and operation, or to comply with legal obligations.

We share information only when necessary to provide the service: with infrastructure, storage, communication or support providers under confidentiality obligations; with authorized members of your account; when required by law; or in a corporate transaction involving Telaruma.

6. Security and account isolation

We apply reasonable technical and organizational measures, including role-based access controls, account isolation, encryption of integration credentials at rest, encryption in transit, audit logging and security-event monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain data while necessary to provide the service, comply with legal obligations, resolve disputes or protect security. Integration data is retained for the minimum period required for the authorized function and in accordance with the relevant provider's rules. When an integration is disconnected or a deletion request is approved, we delete or anonymize data we no longer need, unless retention is required for legal obligations, security, fraud prevention or temporary backups.

8. Your rights and choices

Depending on your location and applicable law, you may request access, correction, deletion, restriction, objection or portability of your data, and withdraw consent when applicable. To exercise these rights, email telaruma.com@gmail.com with your account email, the relevant integration and the request you want to make. You can also use our data deletion instructions.

9. Cookies and changes

We may use cookies and similar technologies to maintain sessions, remember preferences, protect the application and analyze performance. We may update this policy to reflect legal, technical or operational changes; we will post the updated version on this page with a new last-updated date.